Smart 25 (R25 Airtime, no Data)
Smart 50 (R50 Airtime, no Data)
Smart 100 (R100 Airtime, no Data)
Smart 200 (R200 Airtime, no Data)
SmartDeal 25 (R25 Airtime, 100MB Data)
SmartDeal 50 (R50 Airtime, 100MB Data)
SmartDeal 120 (R100 Airtime, 200MB Data)
SmartDeal 150 (R100 Airtime, 500MB Data)
SmartData 200 (no Airtime, 200MB Data)
SmartData 500 (no Airtime, 500MB Data)
Unfortunately we are not able to port numbers from other networks to the SmartMobile network at this stage.
You must report the lost SIM to our customer services department on 086 000 9579 or via firstname.lastname@example.org. We will place a SIM card order, with your approval, and deliver it to you within 3-5 business days. Once you receive the new SIM card, you will need to contact the customer services department, so that we can process the SIM swap.
Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs.
Dial 144 and follow the voice prompts to retrieve any voicemail message.
A SIM swap is processed and activated within 2-3 business days.
Dial *140# from your handset which contains your SmartMobile SIM card
Escalated network queries are resolved within 2 business days by the relevant network.
After the contract application has been approved and activated, the first airtime or data allocation happens within 1-2 business days.
Once delivered, you can expect your SIM to be activated within 1-3 business days.