SmartDeal 1GB – R249 (R100 Airtime & 1GB data)
SmartDeal 2GB – R349 (R100 Airtime & 2GB data)
SmartData 1GB – R149 ( 1GB data only)
SmartData 2GB – R249 ( 2GB data only)
To change or cancel your subscription for the following month, you can either call customer service (086 000 9579) or visit the My Subscription page.
You must report the lost SIM to our customer services department on 086 000 9579 or via email@example.com. We will place a SIM card order, with your approval, and deliver it to you within 3-5 business days. Once you receive the new SIM card, you will need to contact the customer services department, so that we can process the SIM swap.
Soft locking means you will be unable to make any outgoing calls, send SMSs or access the internet, but are able to receive incoming calls and SMSs.
Dial 144 and follow the voice prompts to retrieve any voicemail message.
A SIM swap is processed and activated within 2-3 business days.
Dial *140# from your handset which contains your SmartMobile SIM card
Escalated network queries are resolved within 2 business days by the relevant network.
After the contract application has been approved and activated, the first airtime or data allocation happens within 1-2 business days.
Once delivered, you can expect your SIM to be activated within 1-3 business days.